![]() Let’s say you’ve been talking back and forth with a customer in messages because they’re making changes for something custom. Make sure all the details make it into the order for your customer. Make sure that you keep this in mind when you’re throwing out numbers for them for how long it might take to personalize something or to ship something get it to them. If you tell a customer that something is going to take three to ten days, they’re hearing three days. A good rule to follow with this is to underpromise and over-deliver to your customers. Make sure that you’re setting expectations appropriately. Be mindful that your customers don’t have to read your message two or three times to understand what you’re trying to say. Instead, space things out and make your message nice to read. You’ll want to stay away from one big jumble of text. Your message can be as long or short as you need them to be, as long as they’re easily understood. It’s not so much about length necessarily. ![]() Be sure to make your messages easy to read and to the point. ![]() While it’s important to keep your tone friendly and personal, you also want to be clear. They’re here because they want that personal feeling. So make sure you’re giving them that in the tone of your messages to them. That’s why they’re on Etsy! This is part of the reason they’re buying on Etsy instead of buying in some giant brick-and-mortar chain store. You want it to be personal you want your customers to feel like they’re talking to an actual person. Keep in mind what your tone sounds like because you don’t want to come across as super corporate.Īt the same time, you don’t want your messages to sound like some kind of cookie-cutter response that you pasted into the Etsy messages platform. We kind of already touched on this but be mindful of your tone when you’re writing messages to customers. We’re going to tackle five things to think through that we feel are best practices before responding to those Etsy messages! Let’s dive right in: 1. They’re buying from an individual boutique shop! Five things to think about for effective Etsy messaging You don’t really want your messages to feel corporate because that’s not what your customers are buying from. Etsy messages are different than texting your mom and they’re going to be different than corporate stuff. There are still some best practices and some things that we want to keep in mind when we’re dealing with customers on Etsy. Of course, we all send messages these days as a second reflex, especially now that remote work has become the norm. Today we’re going to talk about Etsy messages! If you’ve got an Etsy shop you’ve probably received some messages and we want to talk about some tips and best practices for dealing with customers via the message. We share five effective Etsy messaging tips to keep in mind before you respond to your customers, on this episode of The Jam. But there are some things you’ll want to consider before firing off a response to that question about personalization discounts or re-use of your product. Etsy makes it easy to talk directly with customers.
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